Servicetrace Robotic Solutions


Servicetrace GmbH – Milestones

Servicetrace GmbH is a leading technology provider of software robotic solutions and has a growing clientele across all sectors.


Undergoing expansion all the time, the company is based in Darmstadt (headquarters) and Mannheim (development), Germany.


The company’s success is built on proven and innovative software technology and a high level of customer focus and satisfaction.


Servicetrace GmbH was founded by Markus Duus. The idea? A ``synthetic user``, i.e. a software robot, which can interact with all applications without exception in exactly the same way as a human user and which is uniquely easy to operate.


Version one is an exceptionally stable, automated procedure featuring integral error handling.


Servicetrace develops the world's first image contour recognition solution for GUI-based automated processes. This universal procedure is suitable for any user interface, with no exceptions.


The Workflow Studio sees Servicetrace entering the ``script-free zone`` and is a uniquely straightforward solution. Anyone can use the intuitive, drag-and-drop graphical system to create and edit processes in next to no time for GUI-based automation of processes.

At this time, customers are predominantly deploying the software robot for Application Performance Monitoring, i.e. to measure and objectively report on the availability and performance of business-critical applications from the user perspective at the point of use. It assists with proactively detecting performance reductions or even application downtime and taking countermeasures, as well as monitoring and documenting compliance with the agreed service level.


European patent for Servicetrace's GUI-based measurement procedure


Servicetrace develops secure session technology: to prevent unauthorized access, the robots are hidden in private Windows sessions when running. They thus satisfy the data security guidelines that apply in sectors such as healthcare, banking, and insurance.

Increasingly, customers are using the robot for preventive quality assurance prior to roll-out: it tests the functions and performance of applications automatically under load or at different locations. As a result, the Servicetrace product portfolio methodically expands to include Test Automation.


US patent for secure session technology


Robotic Process Automation is added to the portfolio of Servicetrace® Robotic Solutions, thereby rounding out the products provided.