CHEMISTRY & PHARMACEUTICALS: GLOBAL SERVICE OUTAGE DETECTION

Merck KGaA

 

The pharmaceutical-chemical company Merck operates Servicetrace® Robotic Solutions for Application Performance Monitoring for a worldwide end user experience monitoring for critical applications.

“Servicetrace® Application Performance Monitoring enables us to assess our quality of service with the eyes of our customers. We detect service outages anywhere in the world within seconds. Our application colleagues are enthusiastic about the worldwide performance reports and tools for troubleshooting.“

Uwe Gebhardt | Head of Infrastructure Operations