IT PROVIDER: SERVICE LEVEL MONITORING & SERVICE LEVEL REPORTING

Computacenter AG & Co. oHG

 

The IT service provider uses Servicetrace® Robotic Solutions for Application Performance Monitoring to proactively ensure service quality for customers, as well as documenting compliance with contractually agreed service quality using service level reports.

“Workflow Studio allows us all to work effectively and measurements run with great stability. What’s more, the support available is excellent.“

Heiko Kahl, Delivery Infrastructure Operation | Managed Services Factory