Automation is not always spoken about in a positive way. Following the introduction of Robotic Process Automation (RPA), employee satisfaction often increases. After all, employees have more time for value-adding and satisfying tasks. Nevertheless, the introduction of RPA leads to changes. If you accompany this...

While we are naturally talking about industry 4.0, one would have to consider what was the last revolution in everyday office life. Outlook? There are many great tools and apps that show the evolution of digitalization. A revolution could be automation. After automation in production, the trend is reaching...

A growing German bicycle retailer is struggling with the quality and efficiency of its customer service: dissatisfied customers due to long waiting and response times and simultaneously rising costs. For customer interaction, Servicetrace combined an intelligent chatbot with the RPA solution XceleratorOne. This means that...