Perfect cooperation between humans and bots.
Highest grades in customer satisfaction.

RPA in Customer Service

With RPA in customer service, digital assistants handle simple queries quickly and in a case-closing manner, your customer service representatives gain time for friendly, competent, and relaxed advice in the more complex cases. In this way, everyone will be happy – your employees and, above all, your customers.

Use Cases: From Real Business Practice

Learn how different companies are successfully using Servicetrace software robots in customer service.

A retailer is getting its webshop ready for Christmas with digital shoppers.

A bike shop automates its customer service.

For an energy provider, software robots automatically record meter readings.

At an energy supplier, digital assistants manage changes to installment payments.

For a municipal administration, software robots check the status of passports citizens applied for.

A pharmaceutical company updates its online prices automatically.

A provider for information logistics informs its customers about relevant tenders – automatically.

An insurance company processes incoming standard requests on a case-closing basis.

RPA in Customer Service – Your Advantages

More Speed

More Quality

More Satisfaction

Software robots carry out tasks quickly and tirelessly – thus accelerating your business.

The virtual employees work precisely and flawlessly – and you enjoy an excellent output.

The digital colleagues take care of annoying routine jobs – making your employees happy.

Free Download: RPA for Customer Service Use Cases

RPA is an essential building block for cross-departmental digital transformation. We have compiled a selection of RPA use cases in the customer service department from our customer projects. Gain an overview of the diverse applications of software robots and the positive effects for every business.

Simply fill out this form and you will get access to all use cases!

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