Grown together

With just a handful of talented individuals and some innovative ideas, we got off to a great start in 2004. Today, our management team consists of experienced leaders and experts who are committed to driving the sustainable growth and business success of Servicetrace.

Management Team

Markus Duus

Founder and CEO

has been at the forefront of software robotics for more than 15 years and is a beacon of innovation, always searching for even simpler and better solutions for Servicetrace customers of today and tomorrow.


Julia Wohlgut

Head of Human Resources

has held leading HR positions in various industries for over 10 years with a focus on personnel support and consulting, the inception of staff development programs and the control of performance management processes.

The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
Bob Marley

Christian Steinmetz

Head of Business Consulting

has spent 15 years in IT consulting, most recently in the areas of software robotics, service monitoring and data analytics as a true frontline subject matter expert . Together with his team, he manages cross-industry automation projects – right from the selection of suitable processes, to go-live.

Recognizing the problem is more important than finding the solution, because the exact representation of the problem almost automatically leads to the right solution.
Albert Einstein


Uwe Sendrowski

Head of Business Development & Partner Management

brings a wealth of 30 years IT experience in sales, service and partner management within major global organisations. Uwe has a keen sense for strategic relationships and is a treasure chest of creative business ideas as well as pragmatic solutions that lead to profitable, win-win outcomes for both customers and partners.

Only personalities move the world, never principles.
Oscar Wilde


Rainer Schmidt

Head of Development

has worked for over 20 years in critical leadership roles in software companies, always with a focus on the creation of complex enterprise-capable software systems specializing in system monitoring, application performance monitoring and software robotics.

“Who always does what he is already able to do always remains what he already is.
Henry Ford


Roelof Meyer

Head of Productmanagement

has over 20 years’ experience as product manager and product owner with international software vendors. He brings a solid record of design and delivery of the most innovative solutions and at Servicetrace looks after our software for today and tomorrow.  He is a great believer in “question the tried and tested and dare the new”.

Simple can be harder than complex; you have to work hard to get your thinking clean to make it simple.
Steve Jobs


Urs Kraft

Head of Technical Consulting

has been accumulating deep knowledge and practical experience of Servicetrace Software Robotics for 10 years and applies this expertise together with acute analytical skills and clear communication for the most effective solutions that fit customers’ specific scenarios and needs.

Maintain at all times a calm, confident, cheerful state of mind.
Lemon Jelly

Jannis Blume

Head of Marketing

has held various sales and marketing positions within B2B software for over 25 years.  With the marketing mantra: “Don’t sell a solution in order to get a problem out of the world, but cultivate a solution for a world without problems” he is the perfect example of the Servicetrace DNA.

Either write something worth reading or do something worth writing.
Benjamin Franklin