Grown together

With just a handful of talented individuals and some innovative ideas, we got off to a great start in 2004. Today, our management team consists of experienced leaders and experts who are committed to driving the sustainable growth and business success of Servicetrace.

Management Team

Markus Duus

Founder and CEO

has been at the forefront of software robotics for more than 15 years and is a beacon of innovation, always searching for even simpler and better solutions for Servicetrace customers of today and tomorrow.


Anna Hofmann

Human Resources

has been working in the HR sector since 2012 in both specialist roles and generalist positions within various industries. Alongside operational HR work, her focus at Servicetrace is on change management, organizational development and other strategic subjects such as talent management.

“You’re only as good as the people you hire.“
Ray Kroc


Christian Steinmetz

Customer Success Manager

has spent 15 years in IT consulting, most recently in the areas of software robotics, service monitoring and data analytics as a true frontline subject matter expert . Together with his team, he manages cross-industry automation projects – right from the selection of suitable processes, to go-live.

Recognizing the problem is more important than finding the solution, because the exact representation of the problem almost automatically leads to the right solution.
Albert Einstein


Uwe Sendrowski

Head of Business Development & Partner Management

brings a wealth of 30 years IT experience in sales, service and partner management within major global organisations. Uwe has a keen sense for strategic relationships and is a treasure chest of creative business ideas as well as pragmatic solutions that lead to profitable, win-win outcomes for both customers and partners.

Only personalities move the world, never principles.
Oscar Wilde


Rainer Schmidt

Head of Development

has worked for over 20 years in critical leadership roles in software companies, always with a focus on the creation of complex enterprise-capable software systems specializing in system monitoring, application performance monitoring and software robotics.

“Who always does what he is already able to do always remains what he already is.
Henry Ford


Roelof Meyer

Head of Productmanagement

has over 20 years’ experience as product manager and product owner with international software vendors. He brings a solid record of design and delivery of the most innovative solutions and at Servicetrace looks after our software for today and tomorrow.  He is a great believer in “question the tried and tested and dare the new”.

Simple can be harder than complex; you have to work hard to get your thinking clean to make it simple.
Steve Jobs