For the raw material-intensive steel industry, low-cost purchasing plays a particularly business-critical role. However, this global steel manufacturer lacked the capacity to actively review and re-tender 3,500 supplier contracts annually. Servicetrace automated the entire procure-to-pay process so that software robots took over contract review and tendering. For example,...

A growing German bicycle retailer is struggling with the quality and efficiency of its customer service: dissatisfied customers due to long waiting and response times and simultaneously rising costs. For customer interaction, Servicetrace combined an intelligent chatbot with the RPA solution XceleratorOne. This means that...