Whether your executive management role is operational, strategic or financial, you have a responsibility towards the governance, probity and accountability of your organization.
Your IT investments form a major part of your operational budget and embrace all aspects of the business - from manufacturing to marketing.
Investment in IT can deliver a significant competitive edge, whilst also reducing operational costs. Achieving this requires a balance between the best utilization of proven legacy systems and adopting contemporary new technologies at the appropriate time.
Regardless, you need to be able to clearly understand how these investments are performing in the context of your business, to effectively plan the IT strategy - and budgets - for your business to continually improve its performance.
Offshore or onshore external hosting/outsourcing is going through a period of change because of the increase in adoption of SaaS/cloud computing. The provision of such virtual, agile computing and data environments by respected vendors such as online book stores has increased their popularity and credibility.
|LEFT: Example of measurements taken on the Amazon Portal by ServiceTrace. The increased adoption of Cloud Computing/SaaS means it is especially critical that both the IT services provider and the client share clear, meaningful SLA and KPI metrics and associated reports.|
Time will tell just how significant and beneficial/relevant this approach becomes, when compared to 'traditional' outsourcing versus the internal provision of all services. But, it is vital you can clearly see and understand how all of the IT providers inside and outside your organization are performing, regardless of the technology/architecture being used.
Servicetrace is perfectly placed to enable you to assess how best your IT investment is performing and where funds should be focused as part of your strategic planning.
- Gain competitive advantage by improving your understanding how IT performs
- Detailed performance reports for all your services for improved transparency and accountability
- Share a common view of your IT landscape and the end-user experience with all the organization's stakeholders
- Align expectations of legacy IT with contemporary technologies
- Empower your customer-facing staff