The servicetrace solution by sector: Hosting/Outsourcing
Expectations must be aligned to real needs and reported on accordingly. The delivery and execution of the provider's services needs to be compatible with the dynamics of the business using the service.
Service Level Agreements and Key Performance Indicators are meaningless unless all stakeholders can see real-world data - but data that clearly represents the real-world end-user experience and End-to-End process. Numbers and graphics alone do not tell the whole story.
|LEFT: The increased adoption of Cloud Computing/SaaS means it is more important than ever that both the IT services provider and the client share meaningful SLA and KPI metrics.|
Many types of tool are available to produce Service Level Reports and although traditional SLA Reporting can be used to track down IT infrastructure availability and performance metrics, monitoring alone will not resolve service-level problems as experienced by the end-user. Organizations need to focus on measuring - and improving - the performance of their applications and services as an End-to-End process.
Whether you are a subscriber to Hosted/Outsourced services, or a provider of such services, ServiceTrace provides a unique real-world perspective on your services and their effectiveness.
Features and Benefits
Some of the key features and benefits derived from adopting ServiceTrace in such environments, include:
- Ease of Use.
- Comprehensive, Automated Reporting and Distribution.
- Enhancing the End-User Experience and Efficiency.
- ITIL Compliance.
- Improved Stakeholder Relations.
- Continuously Improve Quality.
It is critical that any End-to-End monitoring solution easily adapts to and clearly reflects your constantly evolving IT and business environments. From the traditional IT data center to Cloud Computing, with ServiceTrace you can relax, knowing you have a secure investment: whatever IT service, application or business processes you have to monitor and guarantee, ServiceTrace is highly agile and easy to use, resulting in a low cost of ownership with the ability to easily adapt to your environment, today and tomorrow.
Servicetrace also offers a managed service whereby our experts will monitor, analyze and report on your systems, as desired. Please contact us for further information regarding this service.
Servicetrace supports ITIL and is fully conversant and compliant with all associated ITIL disciplines.