The servicetrace solution by sector: Finance & Banking
Customers are increasingly using self-service applications and portals to interrogate and manage their financial data - thus, the performance of your systems is directly experienced external to your organization's infrastructure, by the end-user - your customer.
Internal and external end-users are all customers of your IT services, having differing requirements, but all reliant on systems that perform at their very best, at all times.
- Guarantee the quality of data
- Understand the life of the business process
- Increase (with confidence) the deployment of self-service solutions
- Understand real end-user experiences, regardless of location and TZ
- Orchestrate all systems management tasks
- Enhance the scope and relevance of existing IT management tools