The servicetrace solution
Only 44% of organizations are satisfied with the performance of their applications.
Application and performance issues can reduce a company's effectiveness by up to 9%.
To improve the quality of the real end-user experience, the end-to-end process needs to be better understood. This is the driving passion behind Servicetrace - developing the best-of-breed Business Performance Software.
Our solution monitors the availability and performance of an organization's IT services and applications, end-to-end. This knowledge greatly enhances the transparency and governance of service level agreements offered by outsourced IT service providers and corporate IT providers. Enabling them - and their customers - to focus on achieving a better business performance.
Benefits of servicetrace
- High level of operational reliability and automation.
- Easy installation and minimal administration.
- Self-healing autonomic computing system routines.
- True Systems Orchestration.
- Automated alerting, with pre-defined, customizable escalation routines.
- Multi-channel information dissemination.
Servicetrace's approach to this challenge is unique: Focused on improving the understanding of the real-world experience of the end-user, helping to improve the overall efficiency of your IT and business. ServiceTrace enables you to better understand your applications and services - and to improve their performance. Delivering you increased productivity, improved service levels, and a reduction in operational costs.
CIOs and IT managers are constantly under pressure to deliver the highest quality of service, expected to anticipate and resolve potential issues before they have any impact on the end users and the business. To meet demanding Service Level Agreements it is vital they have access to the relevant information regarding the health of the services they provide, enabling them to make the right decisions, in real time.
Do you know how IT is impacting your business?
ServiceTrace provides all the relevant information required by management and other stakeholders in the business. Our sophisticated monitoring mechanisms provide concise reports to ensure the management team is seamlessly receiving the right information, at the right time.
The heart of the servicetrace solution is a script engine, which executes operations via a simple but powerful scripting language, which is easily learnt.
The scripts feature routines that prevent errors by automatically handling unexpected software and system events. This ensures data integrity. In addition, all information such as screen-shots, capturing errors that occur, is passed on directly to the assigned systems expert, via e-mail (or via your preferred method).
The solution is designed for ease of use, stability and low operational costs.
|The graphical, visual design enables all users to quickly understand the real-world status of all the services that are being monitored and how this translates as the end-user experience.|
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