- How long does it take to set up a new measurement, in a new location?
Our modular approach means STC scripts can be operational for new environmental metrics within minutes.
- Can ServiceTrace-Client be used for Automation?
Yes. It is possible to orchestrate and automate all typical Administrator functions.
- What happens if connectivity between the data collectors and the Management-Server is interrupted?
Interruption is automatically detected and transfers are stopped in a control manner pending the return of connectivity. No data collection is lost, even during this period.
- Why do clients choose ServiceTrace?
ServiceTrace adapts to all environments and is simple to install and operate, requiring minimal administration. Our focus on End-to-End monitoring is unique and enables our excellence in this area, enabling a true understanding of the end-user experience.
- What type of reports are available?
Standardized - or customized - reports are easily produced via Custom-Data-Reporting (CDR). They are produced in HTML or .PDF format, as preferred, and automatically scheduled for distribution via (eg) email, SMS, etc.
- Can ServiceTrace be used for Service Level Management reporting and also measuring End-to-End response times and availability?
Yes. These are the core disciplines of ServiceTrace.
- Can ServiceTrace be used for any application? Even bespoke ones?
Yes. The ServiceTrace modules are independent of the type and nature of the application concerned.
Solutions by Sector
Servicetrace works with private and government organizations of all types, across many different sectors.
Switching to servicetrace
Switching to Servicetrace is easy, either as your sole partner or working alongside other vendors.