Clients

servicetrace clients

IT service provider ATOS IT Solutions & Services GmbH uses ServiceTrace® E2E monitoring for IT infrastructure performance monitoring and analysis as well as for SLA monitoring.

As one of the big independent insurance groups in Germany Barmenia uses ServiceTrace® E2E solutions to monitor availability and performance of business critical applications. The E2E monitoring embeds in-house applications for Barmenia-employees as well as the company website www.barmenia.de.

» Barmenia Case Study: Convenient Backup Testing with ServiceTracer®

» Barmenia Best E2E Practice: Workflow Release Management

IT service provider Computacenter uses ServiceTrace® E2E Monitoring to proactively assure the service quality for Computacenter customers and to report the adherence to service level agreements.

» Computacenter Case Study: Proactive Quality Assurance and Transparent SLA Management

Austrian data center operator and cloud specialist DanubeIT uses ServiceTrace® E2E monitoring to proactively assure availability and performance of all customer systems with E-Mail, SAP, file and print services. Moreover, DanubeIT customers receive service level reports clearly documenting the service quality delivered.

Communal IT service provider ekom21 uses ServiceTrace® E2E solutions to monitor performance and availability of business critical applications to assure an optimal quality of ekom21 IT services from their customer's point of view.

» ekom21 Case Study: Quality Assurance for e-Government

Communal IT service provider GKD Paderborn uses ServiceTrace® E2E solutions to monitor availability and performance of the services provides from a user's point of view and to report the adherence to service levels agreed upon.

gkvi is the leading IT service provider for statutory health insurances and uses ServiceTrace® E2E solutions to monitor the in-house system performance as well as their customers productive systems. Here ServiceTracer provides important key performance indicators for SLA definition.

Communal IT service provider uses ServiceTrace® E2E monitoring for a proactive quality assurance of KIVBF applications in the respective customer locations; furthermore service levels agreed upon are monitored and reported.

» KIVBF Case Study: IT Quality for Municipalities

Communal IT service provider krz uses ServiceTrace® E2E monitoring to check the functionality of applications, web portals and services from their customers point of view. SLAs are defined based upon the E2E measurement data collected. Furthermore, ServiceTrace E2E monitoring helps identifying errors or bottlenecks within the application processing.

» Siemens Case Study: High Performance at Every Location Worldwide

Siemens uses ServiceTrace® E2E solutions to monitor the quality of business critical applications at numerous global company locations.

Solutions by Sector

Servicetrace works with private and government organizations of all types, across many different sectors.

Switching to servicetrace

Switching to Servicetrace is easy, either as your sole partner or working alongside other vendors.