ServiceTrace GmbH

IT quality assurance starts with the user


Company Profile


Founded by Markus Duus in 2004, ServiceTrace GmbH provides ServiceTracer® software which includes a patented method for automated user simulation. ServiceTracer® reproduces GUI-based user activity for all applications. Operating as a virtual user, it works independently of any protocol and therefore without restrictions. Possible deployment scenarios include automation of routine processes, automation of software tests, and end-to-end monitoring of IT services with automated reporting.


ServiceTrace GmbH serves large companies with IT-based business processes across all sectors. Customers include global outsourcers, IT service providers, banks, insurance companies, and the manufacturing industry.




Company headquarters including management and business administration, sales, marketing, and support:


ServiceTrace GmbH

Feldbergstr. 80
64293 Darmstadt

ServiceTrace in the United States:


c/o go-ESI, LLC

4616 Willow Street
Bellaire, Texas 77401

  1 713-574-5440




There are currently no positions vacant. We would be pleased, however, to receive your application for an IT placement/internship.




A wealth of knowledge on the user-oriented quality assurance of IT services in an attractive setting: that is what ServiceTrace events are all about. We host regular customer days with a focus on success stories and best practice, as well as tech days with workshops on our new or updated software modules.


2014: To mark our tenth anniversary, we held an IT QUALITY DAYS event. You can find a round-up with presentations, and customer and analyst interviews here.


2016: The next customer event is planned for mid to late April 2016.


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